Product Design & Implementation

Summary

A healthcare organization was preparing to implement a new product offering that enables customization through modular product design.

Our Role

We lead a team that managed the clinical components of planning, execution and operational readiness activities leading up to the go-live warranty period.

Results

• Successfully managed project timeline and budget, resulting in an on-time implementation with minimal defects.

• Facilitated hiring, on-boarding and training of clinical resources, including job aid and standard operating procedure updates.

• Provided guidance to executive leadership on critical decisions impacting key clients and operational readiness.

• Developed and managed the executive dashboard used to monitor operational readiness and identify issues requiring resolution.

Sample Deliverables